Frequently Asked Questions

What Shipping Methods Are Available?

We ship our orders via DHL or FEDEX Courier Service.

How Long Will It Take To Get My Package?

UK Orders – 1 working day

Europe Orders – 2-5 days or Next Morning (Express Delivery)

USA Orders- 4 days or Next Morning (Express Delivery)

Canada – 4 days or Next Morning (Express Delivery)

Asia Orders – 4-6 days or 2 days (Express Delivery)

Middle East Orders- 3-4 days or 2 days (Express Delivery)

Africa Orders- 3-4 days or 2-4 (Express Delivery)

Please note that parcels size and weight can affect delivery times. Please see the DHL or  FEDEX website for more information.

Who should I to contact if I have any queries?

If you have any queries regarding your order or would like further information on what products and services we offer, please click here.

Do You Ship Internationally?

Yes we do ship Internationally, please see the DHL or FEDEX website for more information or alternatively contact us here.

How Can I Return a Product?

Please contact us here to arrange your returns.

Do I need an account to place an order?

No account is needed to place an order with us.

How do I place an Order?

You can place an order directly through the website for any products we have in the store, for bespoke products and information on other services we offer, please click here.

What’s The Coupon Codes Policy?

Coupon codes can be entered at the cart or checkout page and must be used before the specified expiry date.

How Can I Cancel Or Change My Order

Under certain circumstances orders placed with us but not yet shipped can be canceled or changed by contacting us here.

Please contact us within 48 hours of placing your order to ensure we can make any amendments before you order is shipped.

For any goods that have already been shipped, please see the delivery and returns information here.

Please note all returns which are not deemed faulty may result in a 20% surcharge for the handling and delivery costs involved.

Is Buying On-Line Safe?

We use a standard SSL for protecting you while buying through our website, this is used on our checkout page to secure your personal details while completing the checkout process.

How Do I Track My Order?

You can track your order through our website here or track the delivery of your order via the DHL or FedEx website.

What Payment Methods Are Accepted?

We accept payment by Direct Bank Transfer, Cheque or via Paypal (with Paypal you can pay with your credit card if you don’t have a PayPal account)

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