FREQUENTLY ASKED QUESTIONS

UK Orders – 1 working day

Europe Orders – 2-5 days or Next Morning (Express Delivery)

USA Orders – 4 days or Next Morning (Express Delivery)

Canada – 4 days or Next Morning (Express Delivery

Asia Orders – 4-6 days or 2 days (Express Delivery)

Middle East Orders – 3-4 days or 2 days (Express Delivery)

Africa Orders – 3-4 days or 2-4 days (Express Delivery)

Please note that parcels size and weight can affect delivery times. Please see the DHL or FEDEX website for more information.

If you have any queries regarding your order or would like further information on what products and services we offer, please click here.

Yes we do ship internationaly, please see the DHL or FEDEX website for more information or alternatively contact us here.

Please contact us here to arrange your returns.

No account is needed to place an order with us.

You can place an order directly through the website for any products we have in the store, for bespoke products and information on other services we offer, please click here.

Coupon codes can be entered at the cart or checkout page and must be used before the specified expiry date.

Under certain circumstances orders placed with us but not yet shipped can be cancelled or changed by contact us here.

Please contact us within 48 hours of placing your order to ensure we can make any ammendments before your order is shipped.

For any goods that have already been shipped, please see the delivery and returns information here.

Please note all returns which are not deemed faulty may result in a 20% surcharge for the handling and delivery costs involved.

We use a standard SSL for protecting you while buying through our website, this is used on our checkout page to secure your personal details while completing the checkout process.

You can track your order through our website here or track the delivery of your order via the DHL or FedEx website.

We accept payment by Direct Bank Transfers, Cheque or via Paypal (with Paypal you can pay with your credit card if you don’t have a Paypal account).